FREQUENTLY ASKED QUESTIONS

• Charges are based on dropoff and pickup appointments.

EXAMPLE:

• Dropoff and Pickups are BY APPOINTMENT ONLY.
• We charge 6.75% Sales Tax and then will apply your deposit.
• Payment is by Cash or Check ONLY. We do not take Venmo, PayPal or Amazon Pay.
• There is a 2 day minimum charge.

Email or text with desired dates. Once they have been approved then we will need a deposit of $100 (Cash or Check) per run per reservation.

• Deposits are non-refundable unless cancelled 14 days out from your boarding date. It is difficult/impossible to fill a space last minute.
• Please include boarding dates on your check
• There is a box next to the kennel door for deposits, or you can mail them.

For holiday reservations, we require 1/2 payment as your deposit

One week prior to boarding, call to schedule a drop off appointment. Do not wait until the last minute to schedule, or we might not have the drop off time you want. Remember - all visits to Meadow Run are by appointment only. We want to have time to spend with each individual customer and dog, and we may be walking or training dogs. Meadow Run is also a private home, and family is very important.

If your trip is shortened by more than one day, you will be expected to pay for the full amount of time we have reserved for you.

Dress for the weather - we may go in and outside, depending upon what we are working on. Bring any collars, leashes or harnesses that you currently use. Bring lots of small, yummy treats that your dog loves. Bring a list of your most important concerns or issues. We want to problem solve and provide solutions that will work.

Sorry, but we do not accept walk-ins. Reservations are required for boarding, tours or consultations.

Yes, we are one of the few kennels to board any age puppy. We understand that your puppy will be as vaccinated as he can be for his age, and only will be exposed to vaccinated dogs in the kennel. Puppies 6 months and under are charged the "special needs" boarding rate because puppies require lots of care! We want their experience to be very fun, comfortable, and enriching to their growing minds!

Yes, but please let us know as much about your dog as possible.  We want to know if he has fears of storms, separation anxiety, dog or cat aggression, or if he has ever bitten anyone.  The more you can tell us ahead of time, the better!

We do have a "special needs" boarding rate.  This will be charged for dogs that require an overly excessive amount of care.  Dogs that fall into this category are: puppies 6 months and under, overly aggressive or anxious dogs, elderly dogs, "hands off" dogs and dogs on multiple medications.  Under some conditions, you may be informed mid visit that your dog is "special needs"

Yes, we will, but let us know ahead of time! He may fall into the "special needs" boarding category. Do not let him out of your car unless we are right there to escort you in.  We also will make sure his neighbors in the kennel are chosen carefully to help lower his anxiety.

When we open the kennel in the mornings, the dog doors are opened so dogs may go outside and come back in at will throughout the day.  Play groups are put out immediately and continue throughout the day.  Dogs are fed according to owner's instructions.  Throughout the day, dogs get to see different families and dogs coming and going for lessons and boarding.  In the evening, all dogs receive a bedtime snack, a "Good night!" and a cuddle before lights out.  Soothing music is played at all times. 

No, we supply all bedding. DO NOT BRING DOG BEDS. You may bring 1 small fleece/tshirt with smells from home. We supply beds and additional fleece. Please mark all belongings with your dogs name.

We want to keep your dog as clean and dry as possible, so we use our own bedding which can easily be washed and dried in our machines. If your dog has chewing issues, please let us know so we can adjust accordingly.

Because of our limited capacity, we do not refund deposits beyond 14 days before check in. The cost is too great to have an empty run. If your plans change slightly (1-2 days) we may be able to accommodate you. If your trip is shortened by more than one day, (after the 14 day deposit period), you will be expected to pay for the remaining days that we have reserved for you.

If you need to cancel, please contact us as soon as possible.